A great disturbance in the force... 2017-02-05
...as if millions of voices suddenly cried out in terror and were suddenly silenced. I fear something terrible has happened.
Update: My erstwhile colleague Mathias wrote up his thoughts about his role in this story
Some time on Friday, IMDb announced that they intended to shut down their message board system, permanently. I don't find this to be a particularly surprising decision. I'm more surprised that the message boards are still there, in 2017, seemingly essentially unchanged for the last fifteen or so years. They've had a few coats of paint, and a handful of feature improvements, but they largely seem to be backed by the same system design developed by the in-house tech team, way back at the dawn of the century. And for the bulk of that early development time, I was the primary developer. As it has said on my homepage for many years, 'you can blame me for the message boards'.
A long time ago in a galaxy far, far away
I was incredibly excited to be asked to join the IMDb developer team at the end of 2001. Aged 30, with almost a decade of professional software development under my belt already. Although 2001 sounds today like it was the relative stone-age of the modern web, which of course in many ways it was. At this point I had already spent several years working on basic web applications in the original dot-com boom, and I was in-awe of the IMDb, which even back then was a somewhat venerable internet institution. Founded in 1990, it thus predates the invention of the World Wide Web by several years, having started out as lists of data shared via USENET posts. At the time I joined, they were a couple of years into their Amazon ownership, and starting to expand the team.
As I started, they were just on the cusp of launching IMDbPro and had an ambitious roadmap to completely rebuild the main website from the inside out, using the shiny new technology stack the small development team had built from the ground up to power the IMDbPro application server. This, I thought was a very clever hack - imdb.com was a hugely popular website, and this approach of adding industry focused features to a subscription remix of the site built on top of the same data feeds (still basically formatted text lists, using the conventions of the old USENET based tools) meant that in effect we could use the far smaller user base of the pro site as a test-bed for the new tech, and gradually port sections of this across to the terrifyingly high volume 'consumer' site, without having to do a rewrite and a relaunch. To further sweeten the deal, if you look at this arrangement, this meant that the test-bed users would actually be paying to break in the newer software, and helping you iron out the bugs.
In 2001, a shiny new high performance web stack meant perl. Apache 1.3.x running mod_perl to be more precise. In case you don't know what mod_perl is, it's a piece of semi-deranged brilliance that wraps the perl language interpreter into an apache module as a persistent runtime and exposes the internal API of the HTTP server to it. This lets you write applications that are now effectively themselves apache webservers, with direct access to every part of the HTTP serving lifecycle. Furthermore, by using the other neat hack, Registry.pm you could use modules or scripts that had been designed to work as CGI scripts, and get the some of the same speed boosts, unmodified. With these techniques, you could write perl applications that went almost as fast as Apache could, and in the late 90s/early 00s it was this or PHP. PHP back then was pretty grotty, I thought, and the cool kids were all using perl. Perl had libraries, and excelled at gluing existing bits of UNIX together. This meant you had to write far less of the application by hand. Yup, by hand. Let me dig into that a little bit
It's the pictures that got small
Writing web software back then was a fairly different prospect. In my circles, we didn't really have much in the way of frameworks. There were a few enterpris-ey things floating around that converted your big IBM and Oracle and Microsoft client/server application into some kind of terrible intranet suite that required ActiveX support to load any pages, and I'd poked around with Zope with some interest, but by and large if you were doing anything interesting, you used FreeBSD, or linux (2.2, with SMP support!).
You'd most likely use Apache 1.3, forking, and write your site as a combination of static pages, server side templating and CGI exec-d programs, in some kind of UNIX scripting language (usually perl, but any of the usual suspects were relatively common, including actual honest-to-god shell scripts), or maybe you'd write a performance critical CGI as binary in C.
We had libraries for common tasks, like parsing wire protocols and file formats, and wrapping utilities to do things like generate or resize graphics, but you'd stitch a selection of these together in an ad-hoc fashion to make a 'system'. A typical web stack would be table-based HTML with attribute styling and inlined images for typography and spacing, possibly pre-rendered, but maybe dynamically generated, then some CGI scripts for user management full of hand coded cookie and session tracking. A relational database for persistence, using hand coded SQL and a custom database schema. Page generation via a self-written templating system, gluing skeletons of layout-oriented HTML around variable interpolation with inline conditionals. This part would often run as server-side includes, but sometimes this would also have just been handled by CGI scripts.
Maybe you'd have a hand built filesystem cache in front of this. 'Front-end' back then would often build static page representations, first in Photoshop or Illustrator, which would then be converted into single HTML page masters in Dreamweaver or FrontPage and then handed over to the back-end coders to clean up and crack apart into templated fragments, by hand. Single byte string encodings through-out, no threading, a light veneer of Object Orientation over internal data structures - you'd have a small cluster of actual physical servers, perhaps in a data center, but often on-premises, sometimes in racks, sometimes actual tower servers in the corner, directly connected to an internet router of some pitiful capacity. Sometimes your cluster was as small as one machine.
Architecturally you'd have a webserver, perhaps two if you wanted to split 'heavy' dynamic serving from lighter or static content. Your database might end up on its own box with better IO and networking. If you had enough web servers you might put some kind of load balancer in front, perhaps a HTTP reverse proxy as an accelerator cache (often another Apache, sometimes Squid). In 2001 I'm not sure I fully understood what a CDN even was. You'd deploy with FTP or maybe rsync, sometimes the production filesystems were locally mounted via NFS or SMB and you'd just copy stuff over, or edit it in place. Version control, if you even had any might just be renaming files, perhaps SCCS or RCS. Advanced users might have CVS. Designers might have a pre-OS X Macintosh, suits would use Windows, developers had something more of a free-for-all - windows 2k, desktop linux, I used BeOS for several years whilst that was still a thing, and seemingly everybody, but everybody used emacs to write code - GNU emacs was common, but the cool kids were using XEmacs. Sometimes a remote XEmacs client on your deploy host attached to your local X11 server over the wire. Crazy days.
My God, it's full of stars
So that's the scene in 2001 when I joined the amazon.com family as an SDE, working on the new IMDb platform. I was a fairly hot perl programmer, having spent a good few years designing and rewriting custom web 'frameworks' and optimising mod_perl architectures. I was really good at SQL, at least I thought I was in comparison to most of my peers, and I had developed a particular fondness for the then slightly uncommon PostgreSQL database engine. I'd done quite a few web things - early corporate intranet portals, hobby sites, moderately popular dot-com publishing houses, but this was a step change into an entirely bigger league.
In reality, especially as I look back with hindsight, I can see I had very little idea what I was doing, but hardly anyone did. There wasn't a lot of published material on architecture - everyone read Greenspun, but there was nothing like the modern tech web, scalability porn, conference circuit. No HN, no Reddit, no twitter, no Facebook, and looking things up on StackOverflow was still almost a decade away. It wasn't even that easy to find what scant information there was, you have to remember that Google was barely yet a thing. Information sharing tended to happen on mailing lists, using actual email, or maybe still on USENET. (Paul Graham hadn't yet written 'A plan for spam', and we didn't really have functional automated spam filtering).
IMDb had an unusual working setup for the day, as befitted it's birth from a federation of USENET correspondents. Everyone worked completely remotely, scattered around the world. At the time I joined, there was an express preference for staff who could attend a weekly company meeting over lunch, near Bristol (in a cafeteria, attached to a swimming pool), and the majority of the tech team building the software was now based around this area. Home Internet connectivity was still largely 56kbps or lower dial-up, possibly metered, although I was lucky enough to be in a part of Bristol eligible for an insanely fast 1Mbps cable connection.
Anticipating having to work on significant amounts of DP, potentially offline, I asked if I could be provided with a small server with SMP and RAID capacity, and was rather surprised by a small tower HP Proliant rig turning up at my house, cocooned onto a loading pallet too big to fit through the front door. I had to unglue it piece by piece and carry it up to my 'home office', a box bedroom full of IKEA tables, slightly too tall to be comfortable desks, and assemble it in place. I christened it mavis.imdb.com, and installed Debian stable on it, which involved most of a day figuring out the hardware RAID drivers, and from that point on it's shrieking fans and disks were a constant part of my daily life for the next half-decade. Eventually a house move allowed me to get it into a makeshift server cupboard where I could deaden this persistent din behind a door and blankets and curtains. I occasionally wonder now, in my middle-age, if I have a frequency gap in my hearing to match that particular pitch, but if so, it's not affected me enough to care to get it measured. As the noise tended to interfere with music, for the first few years I developed a habit of listening to BBC Radio 4 morning to midnight, and therefore, when there wasn't a test match to listen to, for a brief period of my life I developed an unusual degree of expertise in the comings and goings of 'The Archers'.
One consequence of the remote working, and patchy connectivity was that the development work in the tech team was informally silo-ed up into sub-systems that individual engineers had ownership over. The very first task I worked on, after getting a working build of the entire stack onto mavis, was porting the statistics page across to the new web stack (internally known as 'mayhem', after project mayhem, everyone was big on movie references, naturally) by way of familiarising myself with the application and infrastructure. I made a perfunctory stab at that, and then I was searching around for something more substantial to own. The forums, or 'message boards' seemed to be a natural candidate.
The most recent piece of work I'd done at my previous gig, had been to contribute a threaded discussion system to our general purpose content management system, which allowed a tree of conversations to be attached to any content id in the catalogue, so the site users could have a threaded comments section attached to any content. This had worked pretty out well. By contrast, IMDb had a pretty threadbare generic forum system, a standalone phpbb installation, almost entirely isolated from the rest of the system, organised into a few dozen general purpose with I think even a separate login system.
A business goal for the next year was to drive up user registrations, and the forums system seemed like a good feature to assist with this. It offered additional site value that was only viable to registered users. Another target was to integrate the boards system more directly into the movie database, allowing people to have conversations directly attached to the pages for movies and shows. Another important requirement was to allow for a system that would let the data contributors directly communicate with the data management team. So I was tasked to do something with the forums to meet these broad goals, and the implementation and design of it was largely up to me, informed by regular feedback from the wider team onto weekly progress reports and via the team lunch meeting.
We're going to need a bigger boat
I considered a number of approaches.
- I could have extended the PHP forum system as was, to support the new features, but I didn't really consider that for more than a couple of minutes - it was PHP, which I didn't know terribly well, and disliked, and would be harder to tightly integrate with the rest of the mayhem app, which was a domain optimised mod_perl web service.
- I wondered about wrapping a USENET service, which had a lot of appeal, in as much as a lot of the base mechanics of hierarchy would be already covered, and a highly scalable architecture with a portable standard with several existing back-end implementations. I really liked this idea a lot, but I rejected it eventually when I realised that it would be difficult to build an integrated web front end that offered as much functionality as a stand-alone newsreader. If I had been able to find a decent open-source web NNTP client I might very well have done this.
- Another alternative would have been to find an alternative forum system that was more amenable to customisation. I considered using the slash system that powered slashdot.org, but I rejected that because at that time it had a reputation for poor performance and uptime, and was struggling with coping with trolls. I really should have paid more attention to these ideas, both of which would come back to haunt me
- eventually using a mixture of naivety, hubris, ego, enthusiasm and pragmatism I decided I'd build something custom, scaling up over the ideas I'd used for the comments module in my previous job.
The basis for that system was something I was quite proud of, and in some senses it was quite a clever hack. We had wanted threaded discussions, but it's famously tricky to model trees in SQL. My first attempt, with hydrating flat lists into trees at runtime from a SQL result set was computationally a little bit expensive for the hardware of the time, and slowed up page rendering in the articles with comments.
So I came up with an ingenious scheme. I'd store several sort fields against the comment records - one representing the vertical position in the thread, and one representing the indentation level, and every time a reply was inserted into a comment thread, I'd compute the correct indent level by adding one to the parent reply, set the vertical position to one larger than the parent, and then update every larger sort sequence to increment it by one; so that they were sequentially stored in thread order when read by that index. As I was storing the timestamp, and a sequential post id, I thereby had a system that could trivially read back conversations by order of time, order of posting or order of reply. This meant that posting was relatively computationally expensive, but only on the database server, whereas reading was simple and fast. I reasoned that reads were many times more frequent than writes, and biasing the system this way would optimise it for the common case, and avoid the need to build a cache invalidation system.
This system actually had worked out pretty well in practice, at least for Accounting Web comments sections. Although it's conceptually neat, it's also actually pretty fucking dumb for a couple of reasons.
- updating records has a high overhead in PostgreSQL because of the mechanics of its concurrency implementation
- this system means that adding comments becomes linearly more expensive as threads grow in size. The more popular a system gets, the work needed to post an individual comment increases in a polynomial fashion
I wasn't entirely stupid, I had calculated this downside, and I'd done some scaling calculations on paper to see what the cost of implementing this for the IMDb would be, and here I made my first actually stupid mistake, I used the metrics of the existing forum system to try and predict the capacity of the new one. I can't remember the exact numbers now, and I've long misplaced the notebooks, but it was something lower than a thousand posts a day, and the average thread length was a few dozen posts. Amazon could afford a useful database server, and it seemed like I easily had a couple of orders of magnitude of headroom. Telling myself that premature optimisation was the root of all evil, and conveniently ignoring the fact that this design was literally entirely borne of an optimisation hack, I decided to proceed with this scheme.
Show me all the blueprints
I gave the design a lot of thought. I had been a USENET user back in the glory days before spam and binaries had rendered it toxically uninhabitable. I adored slashdot. I'd used a lot of shitty web forums since then, and I had designed a flexible engine that could handle any kind of post based discussion grouping. I thought this was a great opportunity to design a discussion system that I'd want to use myself. scratch your own itch. I think I already mentioned, I didn't really have much idea what I was getting myself into. Ah, youth.
I thought that most of the grief and spam I'd seen in other systems, was primarily because of the cheapness and disposability of user identity. I figured we could tie that down by disallowing anonymous posts, which was aligned with the goal of increasing user registrations already - maybe ultimately we could link them into amazon.com accounts, and therefore real identities. I wanted to give the users the ability to personalise and curate their site home page, so they'd have an investment in a community they valued, and would be publicly accountable to.
Another thing I'd noted about other forums was how quickly they stagnated into a dominant clique, and deterred new joiners. I decided this was in part because of the permanent record; the conversations got stale because everything had already been said, and the groups then tended to be dominated by handfuls of high-status members with visible post-history. Groupthink dominates, outsiders are shunned, filter-bubbles prevail. I thought that an interesting solution to this would be to actively expire user posts. IMDb already had a system of user reviews for more static user content attached to database entries. The boards were for conversation - so we'd just periodically remove older content, and make no secret about it. This should stop the entropy lock-down, and also give us a mechanism to keep a lid on the database / thread size to help with performance. Everything should stay fresh and sparkling and self-rejuvenate.
I know lots of this was naive thinking and with 2017 hindsight, it's easy to see the flaws. In 2001 though, there was much less experience of online community management. We thought we knew about trolling, because we'd experienced previous communities, but I don't think anyone yet had a handle on the scale and the scope of it in a significantly mass-medium consumer Internet.
I really wanted nested threading, which is a very good, perhaps too good, way to promote reply-oriented posting and reading. For that same reason, I didn't want threading to be the implied default mode, because I thought it promoted point-by-point refutation, which lead to arguments and flame-wars. So I envisioned a system that could seamlessly move between a flat or a nested view, with a cookie to fix it to your individual preference.
Each post would have two actions - a new top level post in the thread, or a reply to the particular post, and the different view options would allow you to see how the thread timeline fitted together from each point of view. I felt this would encourage replies, without mandating them as the only form of discourse. This meant that the organisational system was topic ( either a generic, or a database object ) , consisting of a thread - which was defined by the opening post made by any user at the topic level. This then collected numerous replies, which themselves could have sub-threads of reply.
Mindful of the fact that this was still an era of expensive and slow dial-up and low end computers, I wanted the ability to view in narrow or expanded views. I didn't want to force people to download gigantic pages of browser and modem-choking deeply-nested table layouts, so we would flip between outline and expanded views as well as flat or nested. I wanted people to have a static, but customisable home page that they could add content, style and flair to; hoping to give them a sense of curation and ownership and identity, that should help act as a brake on too much antisocial or negative behaviour. I'm not sure I was even smart enough to wonder if people would use their home page to host offensive content. (Of course, some did).
So I started to build it. Initially it went really well. On the data model and storage engine side of things, I was on a pretty solid footing, it was familiar ground. I carried on using PostgreSQL, and we specified a decent (for the times) server to host it on. No H/A or replication at all. I'm shocked at that idea now, but at the time I had reasoned that we were building an ancillary, purposefully ephemeral side-car discussion system with a different storage layer to the main site, and we'd be fine with regular hot backups - in the case of disaster we could shut them down without affecting the main site, and restore from backup. In the case of total and utter catastrophe, we could just reset them to zero and start again, they weren't designed for permanence anyway. Feedback about the design and features from the rest of the team was positive, with plenty of enhancements and suggested tweaks, and the system started to take shape.
The UX layer was way harder than I'd anticipated, and because of this, I started to get a bit bogged down in the 'second 90%' of the first deliverable. The mayhem engine that the team had built (a really clever piece of software design, that I don't really have time to give justice to here) had never yet really had to cater to highly dynamic pages - it's core purpose was to serve flexible views of an almost read-only statically compiled dataset of movies and people. It was originally built around doing that in a particularly optimised way.
I had to build up my own HTTP POST and form handling layers that would integrate with the existing HTTP handlers, from a somewhat lower starting point than I was used to doing, and this soaked up quite a bit of testing and debugging time. Even worse was the display code. We didn't really have much facility for dynamic page layout in the templating system - which was both highly customised, and complex; the site page templates were used to drive the static build system, via a custom compiler - the markup in the template specified what data views would be generated by the build, which directed the data builders that compiled the binary movie database- the pages were effectively just compiled to a stub handler for a specific route which would seek to the object index in a particular data index, and then basically sprintf the data out port 80 as a hydrated web page. This was a fast way to serve varying pages with identical structure, but not immediately well suited to highly adaptive constantly updated live pages or submission forms. Still, I wanted the boards system in the existing stack as well as I could manage, and so I laboured to build the missing features into my system in a way that could integrate well, which involved at least one complete abandoning and rewriting of the internal API.
The actual boards display templates themselves were a significant time soak. We had a great designer, who took my ugly box tables prototype output, and turned out nice looking blueprint designs for all the various view modes and forms as static web pages. This was of course the era of the browser wars, and we were expected to support a bewildering array of user agents from the Netscape 3.x era onward, inclusive of weird-ass things like AOL clients and MSN web-tv set top boxes and goodness knows what else...
Busting these intricate table-based views apart and back together again into a cryptic markup and logic language, adding the various (session global) mode flags such that all the different view combinations rendered as functional pages that degraded gracefully took me weeks. I was slipping past shipping dates and entering a terrible crunch death-march to just try and get something out of the door. Unhelpfully, this was all happening at a time when I was having a few strains in my family life, and also struggling a little bit to balance this into a sensible routine of working from home, I was ping-ponging between getting distracted away from 9-5 and then overcompensating by working across nights and weekends. Eventually we had to pull out features to ship.
I drastically cut back the home page customisation, abandoned all the planned but unstarted work for a search index, and only had time to add the most rudimentary admin features. I had wanted to migrate the existing posts across to the new system, but I'd not even begun to start on that, and that also hit the cutting room floor. With a lot of assistance from the rest of the tech team to get it over the line, we hit publish on the initial TNG boards system some time in the summer of 2002, later than planned by some months. This pattern of the message boards being more work than expected for all parties that touched them would be the prevailing tone for the next several years.
A test designed to provoke an emotional response
User feedback was immediately negative, and highly vocal. Lobbying started instantly for the reinstating of the previous system. People complained about the new designs, the complexity of the new display options, the inevitable launch bugs. I was silly enough to join in the conversation to help explain the launch and solicit feedback, and from that point on I had an onslaught of direct contact messages and emails, occasionally positive and friendly, but more often than not weird and offensive, sometimes abusive. You do try to tell yourself that you can just ignore the trolls, but in truth it is quite difficult to remain completely unaffected by emails that compare you to a child rapist and calling for your death in offensive terms, even if it was only provoked by you breaking a font size in a particular version of Internet Explorer 3. You never quite get used to that, I find. I was pretty crestfallen with all the negativity after all that work, although the team were positive and assured me that some of the board users could be like that, and that in general people are more vocal when they're complaining, and are naturally somewhat resistant to change. I still felt pretty down.
My mood did soon change after a few weeks. The new boards were kind of a hit. Maybe a smash hit. They quickly overshot my scribbled calculations of scale in a slightly worrying manner. With some judicious database tuning, the performance stayed OK though. For now. Then we added links from every title page (IMDb pages were sub-grouped into title pages, for tv shows and movies identified by a key called a tconst which looked like
tt1234567 and name pages, for people, robots, animals etc. from cast and crew which were identified by a key called an nconst which look like
nm1234567; top level boards un-linked to other database objects therefore got a new key type called a bdconst, somewhat inconsistently, these looked like
bd1234567 and didn't matter very much because there was only ever a few dozen standalone boards) and the numbers started to properly hockey stick.
At the time we used to compute the page views in a weekly report which broke out the top N subsections according to first level directory. We never shared traffic numbers publicly, and so even after all this time I will be respectfully coy, but the highest chart topping positions were obviously things like /title, /name, /search /news /chart etc. At launch, the boards were lurking down the bottom, nowhere to be seen, but after we started the title conversations they were solidly into the top five, where they remained with ever-accumulating numbers, and user registrations clocking up correspondingly.
From that point on, I spent a significant amount of my waking life 'doing the boards' for the next several years. Initially I was scrambling to put in the missing features we'd pulled before launch - post editing, markup for posts and then profiles in a hand-rolled version of BBCode; again with a stupid insistence on display time optimisation, I converted this to HTML at write time, which meant that when we added post editing, I had to backward parse the HTML back into bbcode to be re-edited, all with a misconceived series of chained regular expressions. This lead to an endless sea of parse bugs that pretty much guaranteed that the markup and emoji (although they weren't called that yet, we called them 'smileys') set would be once fixed effectively sealed forever, even though I'd taken the trouble to add an admin edit tool, that allowed for updates to markup to be made by non-developers through the CMS API.
I'd thrown together a naïve search API, entirely based on un-indexed SQL substringing, which I'd fully intended to replace after launch. It never worked, and the system filled up so quickly that it killed the page cache entirely by constantly table scanning the texts, so much so that I spiked it in the first week, and never got a chance to work on it's planned replacement. I was still getting emails complaining about that five years later after I'd left.
With the surging popularity, came increasing amounts of negative user behaviour, and I had to increasingly devote development time to adding abuse processing tools for our small moderation team, onto what had only ever been an afterthought of an admin system. We never proceeded to link up the user accounts to amazon accounts, and I'd never planned to add user-driven moderation. My quixotic hopes for user killfiles (renamed to 'ignore lists', which is a far better and kinder name), global killfiles (known as the 'Phantom Zone', because I love Superman) with account history purging and deletion weren't enough on their own, and the tooling for processing abuse reports were too clunky and slow, largely because I hadn't planned enough for them from the offset.
I was now fighting a constant war on two fronts. With the popularity of the system way beyond my original estimate of a few thousand posts a day. We quickly escalated to a point where the really popular off-topic boards were ersatz real-time chatrooms, accepting hundreds of posts a second at peak-times. All of this in a cursor-pooled synchronously blocking database directly attached to the HTTP display servers. I spent a great deal of my work time just constantly rewriting sections of it all to squeeze efficiency out of this setup. First with indexes and schema changes, then with hardware upgrades and tuned and profiled system software, then with a complete rewrite of all of the database logic to use stored procedures, and finally a long overdue table sharding so we could cluster boards between different tables and tablespaces to balance the IO and garbage loads. At the same time on the other front we were trying to come up with ways to lower the proportionally increasing cost of trolling and abuse.
My partner was temporarily stationed away in London by this point, so I was home alone, aside from the dog. Workdays at this point quite often consisted of walking 12 paces from the bedroom, still brushing my teeth at about 09:30, getting a support email, starting to poke at something interesting with the boards, and then not giving up until the small hours of the next morning. I was fairly obsessed with all of it, and my health was suffering, although I was too close to all of it to properly see this at the time. I developed a weird collection of neurological symptoms which stubbornly refused diagnosis, and subsequently appear to have been entirely stress-induced.
We still were choking out at peak load times, and it was starting to have a knock-on effect to the rest of the site. Eventually, a super-talented colleague helped me out by implementing a workable version of my poorly articulated designs for a caching database proxy; implemented seemingly overnight by him in C, it spoke postgresql wire protocol and cached result sets in a filesystem that we mounted on ramdisk. Kind of a home-brewed combination of memcached and pgbouncer. The simplicity and effectiveness of this just took my breath away, just as much the lesson that if a software thing doesn't exist, you can just make it yourself. Everything is just ones and zeroes, as I am very fond of saying to this day.
With this addition we got to a place where the system was in enough of a steady state. We implemented more banning and reporting, added a reputation score based system that slowed the rate of posting for users with lower reputation scores, which also helped reduce the saturation write loads at peak. Eventually we added an automatic moderation robot with a learning capacity and pluggable rulesets. I called him Spike. He worked fairly well, if a little bluntly at some times.
I hope I'm not giving out the impression here that it was all entirely negative. It was definitely a rollercoaster few years. Exhilarating, and also very entertaining. The boards were a living thing that had sprung out of nowhere, literally something I'd created in my spare bedroom. It sort of felt like a Pacific-Ocean sized colony of sea-monkeys eternally fizzing away with unexpected activity right there in my spare room.
Although they were often frustrating, the users were also inspiring, and creative, and surprising, and occasionally pretty funny, even some of the (gentler) trolls. On top of an understandable level of frustration and annoyance, I generally found I felt a sense of sympathy for them, and their complaints and frustrations with the system. All of this was before the age of 'social media', and I could almost feel the shape of it hanging there, slightly beyond where we were heading, off-piste and in a direction we probably shouldn't venture into.
A consistent surprise was the amount of effort people put into curating their limited patch of profile space, and how social and to us off-topic, it all was. We were constantly running into people trying to use the boards for personal social spaces - I argued for providing individual personal boards for every user at one point, but the management team explained that we weren't really in the core business of general social networking. It confused me at the time, and I had to think about it for a while, but I think that was correct thinking, and there's a lot of wisdom there. You simply can't do all possible things well. With a small team, and a big world, you benefit most from focusing entirely on the things you're best at and the things you want to be better at.
A few of the sillier trolls stand out. There was one early griefer, who we very easily IP traced to a school library, I think based in Canada. We waited until he was in mid-session one afternoon, and then if I recall correctly, management called his head teacher, who was then able to apprehend them in the act. There was another, very silly catfish troller called
tabitha_cyeg, with an obviously manufactured identity. Their M.O. was posting bizarre conspiracy theories about the site technology, and myself, during which they'd claimed to have hacked into using l33t-sounding but completely irrelevant NetBIOS vulnerabilities replete with faked server logs, and on one occasion 'hacked' emails from myself revealing my true name to be something along the lines of 'Claude M. Savoire'. Quite a few users were seemingly entirely convinced, but to me it was pythonesque.
Getting contacted by the Feds to deal with users who'd been posting death threats about President Bush was weird, at least it was the first time, and I got a few PMs and emails from actual industry figures, which was always quite exciting. I personally banned a moderately famous Hollywood producer this one time, for abusive posting, which is something of a curiosity. I remember going to watch Jay and Silent Bob Strike Back at the cinema around this time frame, and getting a particular kick from the sub-plot where they individually visit all the internet forum posters who have been rude about their previous films.
I watched people fight and friend. Saw a few romances and a marriage or two emerge from the regulars. I read, and occasionally got involved, against my better judgement, in fascinating and productive conversations. I still bump into people IN REAL LIFE who reminisce about the boards and are to this day impressed with me when I tell them I had a big hand in their genesis. I once spent an evening in a darkened restaurant patio overwhelmed to tears as a kind man explained to me his young daughter, hospital-bound and dying of cancer, had used the Harry Potter IMDb boards as her main social life in her last year, and how much that had meant to him and her. Stories like that are just a profound privilege to have had even the most tangential involvement in.
And I learned so much. Working with such a smart team, on such a great and special piece of the internet. Learning about every aspect of scaling a web stack from the disk blocks up to the network and back down again. This era was still 32-bit Intel hardware, and I learned a huge amount about that, and UNIX profiling, and the linux virtual memory system and file system, and HTTP caching. I made so many mistakes, because there just wasn't any other way for me to learn, and I did figure out how to fix or improve on many of them.
I learned about PostgreSQL internals from the wire protocols all the way down to the storage models in some detail, and to this day I'm a pretty great PostgreSQL DBA, when I need to be. I learned a lot about UX influence and steering behaviour, albeit by mostly getting it wrong. I learned about building search engines, and service orientated architecture, and why you really shouldn't hang responsive systems off of blocking I/O, and maybe message queues are useful. I learned how to measure system performance all the way down to the CPU cache level. I learned how to keep focused on problems I didn't yet know how to solve, or perhaps didn't yet understand. I learned lots and lots of things about movies and cinema history, much of it just by osmosis poring over the data sources. I learned how to better manage my own time and projects, and I learned what it feels like to burn out, and what you should do about it when you know that you are. Since I left Amazon.com, I've had a great and varied career, and I think at least 75% of the useful things I know how to do well I learned first-hand on that gig, and I've always treasured, and respected that.
Always. Be. Closing.
And now they're shutting the boards down. I first heard about it via text message, oddly enough; but shortly after that it was all over my news feeds followed by a slow stream of emails, checking in. Friends, ex-colleagues, some of them from former boards users. I felt an odd sense of shock about it, in a way, and slightly emotional. Sixteen years is a ridiculously long time in Internet years. The web itself wasn't sixteen years old when I joined Amazon, and nor was the even older still IMDb. I don't use the boards myself any more, although I do occasionally look over them, perhaps once or twice a year. It's been clear for a while that they're not getting a fraction of the use that they once did, and that's fair. The web is a different thing in 2017 entirely, and that's also a good thing.
Communications technology evolves, and hopefully improves all the time. People have all kinds of social networking now for communicating, and the bulk of this is happening on different, smaller screens than anything I could have envisioned when I was first sketching out some pencil ideas in a gridded notebook. An actual Filofax I believe. It was very humbling to see the amount of twitter traffic noting the IMDb announcement, as well as the number of actual proper news sites that wrote this up as something significant. The Verge report seemed to think the IMDb message boards were era-defining. That's something, I guess. All things must pass.
There's just one more thing that's bothering me
'Mjeyds'. On the imdb board bbcode syntax, there's a particular smiley that you markup using this bizarre word. People occasionally ask what the term means, and I've always enjoyed the mystery, being one of very few people in the world to have any claim to know the answer. I guess it's now or never for the reveal.
The emoticon set was curated, uploaded and configured by my erstwhile designer colleague. He took responsibility for naming them. He wasn't English, hailing from Denmark, I believe via several other countries. When I pressed him for an explanation of 'mjeyds', he said it was supposed to be an onomatopoeic of the way the late Graham Chapman said a languorous 'yes' whilst sucking on a pipe in a scene from Monty Python's the meaning of life. If it is, I guess it works better if you're using a Danish alphabet? If you've got all this way through this post only to find out the answer to that question, then I am sorry if it is an anticlimax, but thank you for reading. Maybe some things are better left mysterious. Another lesson learned.
this is a personal web page, and an entirely personal and subjective retelling of my own experience building and maintaining a small section of IMDb.com a long time ago. Whilst I'm happy to take personal responsibility for a large amount of the boards creation and inspiration, I don't want people to get the impression that this was in any way a solo effort. All of the work outlined above was produced in the context of a small dedicated team, and although I've refrained from naming names, and attributing ideas elsewhere this is borne more from a desire not to miss anyone out - after this amount of time there's simply no way I can credit individuals for parts I can remember without failing to attribute others for equally important contributions I have forgotten. I've done my best to be honest about facts and timelines, and tried not to infer too much about third party motivations, but I know I've forgotten things and misremembered others. Working from memory, after this amount of time, such errors are only human. If you spot anything terribly wrong, or have any questions or corrections, please get in touch. I'd like to thank the entirety of the IMDb team 2001-2005 for working with me on all the aformentioned things, and more. Great team, great times